Actionable Feedback Policy
At Cunningham Clinic and CunninghamClinic.com, we believe that consistent, transparent, and meaningful feedback is essential to maintaining our high standards in patient care, product curation, and educational content. Our Actionable Feedback Policy outlines how we collect, assess, and act on feedback from customers, patients, and the broader public. This process supports our ongoing mission to improve health outcomes, build trust, and demonstrate our commitment to transparency and quality in every aspect of our operations.
1. How We Collect Feedback
We gather feedback through multiple channels to ensure accessibility and ease of communication:
- Product reviews on CunninghamClinicStore.com
- Post-visit surveys sent to clinical patients
- Email communication via info@cunninghamclinic.com
- Direct comments through our contact form and social media platforms
- Phone support during regular business hours for real-time concerns
Each submission is reviewed by a real team member—not AI or automation—so concerns, suggestions, and compliments are heard and considered in context.
2. Feedback Evaluation Process
All feedback is reviewed through a three-part evaluation framework:
- Relevance: Is the feedback tied to a service, product, or published content?
- Urgency: Does it impact safety, user experience, or product trust?
- Actionability: Can a measurable change or improvement be implemented based on the feedback?
Feedback that touches on clinical recommendations, scientific claims, or product efficacy is escalated to our medical and content review board for expert evaluation.
3. Acting on Feedback
When feedback is actionable, we implement one or more of the following:
- Content updates to reflect more accurate or updated scientific information
- Product label clarifications or usage guidance on product pages
- Service improvements in fulfillment, packaging, or in-clinic care
- Follow-up communication to the person who submitted the feedback, when applicable
We also maintain an internal feedback log to track patterns and recurring requests. These data points are used in strategic planning and product development.
4. Commitment to Transparency
We value transparency in how we handle public input. When changes are made based on customer or patient feedback, we:
- Note the update on relevant pages (“Last updated” tags or brief update notes)
- Publish content corrections when scientific or clinical information has been revised
- Share public insights in occasional newsletters, explaining how community input has shaped decisions
This open loop ensures that our customers and patients feel heard and know their input directly contributes to service quality and product integrity.
5. Public Engagement and Continuous Improvement
Our leadership team actively engages with our community through:
- Live Q&A sessions and webinars hosted quarterly
- Clinician-authored blog posts that address trending wellness questions
- In-clinic feedback boards for walk-in comments and testimonials
- Active monitoring of online reviews to identify areas for growth
This approach allows us to stay connected, responsive, and relevant in a rapidly evolving wellness landscape.
6. How to Submit Feedback
We invite you to share your experiences and suggestions anytime. Your feedback helps us:
- Improve the clarity and trustworthiness of our educational content
- Refine our skincare and supplement offerings
- Enhance your overall experience with our clinic and store
Email: info@cunninghamclinic.com
Clinic Line: 720-780-2555 during business hours (M-Th: 8:30AM–4:30PM, Fri: 8:30AM–2PM)
Last Updated: May 21, 2025
